Archive for the 'General' Category

Don’t Put All Your Eggs in One Basket

I’ve been away from this blog for far too long, and it’s time to get caught up. After a bleak period of many months with minimal client projects due to the recession, business picked up in earnest in Summer 2010. From that time until now, I’ve been so slammed that I haven’t had a spare moment to spend on this blog. Things have slowed down a bit, so I’m going to spend the next few days posting about some of the cool (and not so cool ) projects I’ve been able to work on.

About that bleak period . . . For a few years prior to the recession, I bet my entire business on one client. They gave me lots of good, steady work. And they were a great group of people to work with. So even though I knew better, I did little to get additional clients. When they had a change in their business structure, the projects Easton Communications was working on were one of the things they cut. Typically, I probably would have been able to regroup and line up new clients within a month or two. But this was the beginning of the recession, and it took me a full nine months to get some new things going. Ouch!

When I finally did get things going again, it was in a field completely outside my area of expertise: writing reserve studies for homeowners associations (HOAs). I even spent several months doing tasks such as managing insurance policies for HOAs, paying bills for HOAs, and providing closing figures to title agents when individual homes in HOAs were sold. This work was all done for my son-in-law, Joe Keizur’s business, Blue Mountain Community Management. This work kept me busy for many months while I worked to bring new clients online to support our core business. I’ll write more about this experience in an upcoming blog entry.

I definitely learned my lesson the past few years. Don’t put all your eggs in one basket. I always knew this to be true, but I never had it so painfully proven to be an important principal for small business owners. Easton Communications now has a number of different clients. Work is happening at a fast and furious pace, and has been for the past year.

Stay tuned for posts about some of the projects we’ve been working on in the next few days. Besides writing reserve studies for HOAs, I’ll post about writing scripts for promotional videos, more about developing animated training videos, and doing customer case studies. And a bunch of other stuff too!

It’s good to be back.

Email Campaigns

One of the best ways to stay in touch with your customer base is with email. An effective email campaign is designed to reach out to your customers in a timely and effective manner. Both the timing and the content of an email campaign can make a big difference in whether your customers actually read your email or whether they simply click Delete.

One of my clients is a hotel on the Oregon Coast. We use targeted email to announce special pricing for lodging at the hotel. To make the email enticing enough for people to read, we include other information of interest about activities going on nearby. Things such as dining, festivals, hiking, and other beach activities are typical stories. We try to include a balance of pictures and text to make the email aesthetically pleasing as well as interesting and informative to the reader. Click here to view a sample email created for this client.

When developing an email campaign, it is essential that the email only be sent to subscribers who have opted-in to receive the email. There are many service providers who manage email lists and help ensure your email isn’t treated as spam. More about this in another post.

Welcome

This blog will cover a number of topics about things I experience and learn while developing business communications for our clients. Some ideas I have in mind are:

  • How we got the blog going and things learned along the way. For example, setting up and configuring WordPress.
  • General communications topics. The possibilities here are endless.
  • Tips and ideas about running a home-based business. There are a lot of tricks of the trade I’d love to share.
  • Happenings in the technology world in PDX.
  • And of course, a little bit about things going on in my personal life and my interests.

As new areas are added to the EastonWorks website, I’ll introduce them in the blog. In the near future, we’ll be adding samples, information about the solutions we offer, summaries of books referenced in the postings, and testimonials from our happy clients.