Monthly Archive for July, 2009

eLearning With Video Animations

There are many ways to communicate information. Many times, a picture is worth a thousand words. And sometimes an animation is worth even more. Whether you’re teaching a new user how to use your application or convincing a potential customer why they should buy your product, a video animation is often the easiest way to get your point across.

Consider the simple task of creating a blog post (such as this one) in a Wordpress blog. It would take several paragraphs of fairly un-interesting text to spell out the basic steps involved. After reading the steps, you may or may not have a clear picture in your mind of how to perform the task. By conveying the information in an animated tutorial, there’s no second-guessing involved. You see and hear exactly what the steps are. This sample video animation demonstrates the task of creating a blog post in less than a minute.

Video animations are often referred to as “eLearning.” eLearning is by no means the only way to communicate step-by-step instructions. But many times it’s the most effective.

Know Your Audience

Before writing any type of technical documentation, whether it’s a short piece of web content or an extensive knowledge system for a complex software product, you need to know who you’re writing to. This goes by many names, such as audience analysis, customer analysis, or user profile. Having an understanding of your audience impacts your writing style, voice, and the method of communication. These are a few things to consider when doing an audience analysis: Continue reading ‘Know Your Audience’